Special/Custom

Scheduling & Cancellation Policy

All booking requests are subject to the following; 1. Federal Airspace Restrictions, 2. Scheduling Availability, and 3. Weather. ProAerial Media LLC will make every attempt to accommodate your preferred flight date/window, but, in the unlikely event we can’t—there’s no need worry. We’ll let you know right away (usually within 48hrs), if either airspace waivers or our teams schedule conflicts with your requested dates and/or flight location. If so, we’ll work to promptly reschedule or issue a full refund, whichever you prefer.

Should weather present a cause for concern, our team will alert you in the days leading up to your scheduled flight as part of our pre-flight communications. Weather-related flight cancelations receive priority rebooking, and are not eligible for refunds. The on-site Pilot in Command is the final authority on all flight matters, and has the final say regarding day-of weather related delays and cancellations.